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Home > FREQUENTLY ASKED QUESTIONS (FAQs)

FREQUENTLY ASKED QUESTIONS (FAQs)

 

Thank you for visiting Bowlingdelights.com.  We work hard to provide a “Delightful” shopping experience for our customers.  We believe in providing clear policy guidelines so that we can set clear expectations for our customers, and hold ourselves accountable to the “Delights’ Promise” of delivering the best quality merchandise in a timely manner to our customer’s door.  The “Frequently Asked Questions” below will help you address many questions you might have while shopping on our website.

Frequently Asked Questions:

         1. How do I return or exchange an item?

         2. Is my personal information safe when I shop at BowlingDelights.com?

         3. How much is the shipping cost?

         4. Do you ship outside the United States?

         5. When will my order arrive?

         6. Can I track my order?

         7. What should I do if I can’t find the item I am looking for on your website?

         8. I'm buying this as a gift. Do you gift wrap?

         9. Will you charge tax on my order?

         10. Can I cancel my order after it has been placed?

         11. How will I know if you have received my order placed online?

         12. I did not receive a confirmation email for my order. What should I do?

         13. What types of payment do you accept?

         14. How do I know if you have an item in stock?

         15. Do you work for a corporate, school, or competition event?

         16. I have a question you haven't answered.

 

How do I return or exchange an item?

BowlingDelights.com must be contacted within 30 days of receiving the package for it to be eligible for a return or an exchange.  All returns or exchange requests, except damaged items, may be subject to a $7.00 restocking fee. In order for a return to be properly checked in to our warehouse, a Return Authorization # is required.  No returns will be accepted without RA #.  This may be obtained by contacting customerservice@bowlingdelights.com or calling (877) 777-2646. 

A full refund, replacement item or store credit will be issued if the item is received damaged and customer service team is contacted at (877) 777-2646 within 7 days of receipt of damaged item. BowlingDelights.com will pay for all shipping return costs and shipping costs, if the customer prefers a replacement item.  Please see our Returns Policy for more details.

 

Is my personal information safe when I shop at BowlingDelights.com?

BowlingDelights.com is very sensitive about our customer’s personal information, and we take great care in how information about you is shared and used. We value your privacy and therefore guarantee that your personal details will remain private and confidential, and will not be sold, rented, bartered or shared in any way with any third party. All data collected is for our internal use only.  This is the “Delights’ Promise” to you. We want your shopping experience with us to be friendly and worry-free. Please also see our Privacy Policy for more information.

 

How much is the shipping cost?

Shipping cost depends on the total amount of the order and the shipping options you choose. Expedited shipping will cost much more than standard shipping, so please plan your purchase ahead of time to avoid higher shipping charges.  Please see our Shipping Policy for more information.

 

Do you ship outside the United States?

We ship worldwide. Please be advised that the customs fees, taxes, shipping costs and delivery times will vary depending on the country where the items are to be shipped to.  Please allow for 14-21 days of transit time for your order when placing an order with us.

 

When will my order arrive?

Once we receive an order from the site, we send it to be processed as soon as possible and to be shipped within 48 hours. Most of the orders placed Monday through Friday before Noon EST are submitted for processing on the same day. Orders placed after Noon EST, Saturday and Sunday, or select holidays will be submitted for processing the next business day. We always try to exceed our customer’s expectations, so if we are able to process your order the same day we will certainly do so. Expedited shipping options are available in order to bypass the standard shipping time of 3-5 business days.

 

Can I track my order?

Yes. Every order is shipped with a tracking number as provided by the delivery carrier.  Please allow up to 1-2 business days for processing and to prepare your item for shipping. Upon shipment confirmation in our systems, an automated shipment confirmation email is sent to the customer with the corresponding tracking number for your package.  You may use this number to track your package on UPS or USPS website.   If for any reason you do not receive the tracking number, you may call our customer service at (877) 777-2646 or email us at customerservice@bowlingdelights.com to obtain a tracking number for your package.  Please provide your Order ID number with your shipment inquiry.

 

What should I do if I can’t find the item I am looking for on your website?

Please call our office at (877) 777-2646 and we will be glad to help you either locate the product on our website, or place a special order with out suppliers, where possible.

 

I'm buying this as a gift.  Do you gift wrap?

We currently do not offer Gift wrapping service; however we continually evaluate options to enhance the service for our customers.

 

Will you charge tax on my order?

Sales tax of 7% is automatically charged on the orders shipped to New Jersey residents only.

 

Can I cancel my order after it has been placed?

Yes, you may cancel your order as long as it has not been processed and shipped out from our warehouse.  Once the order is shipped, the packages will have to be returned following our Returns Policy.  Hence, we suggest you contact our customer service at (877) 777-2646 as soon as possible after placing an order, if it needs to be canceled.

 

How will I know if you have received my order placed online?

Upon completing the process of placing an order online, you will see a message confirming that your order has been submitted. You will also receive an email shortly confirming your Order with the order number.  Please use this order number when contacting us to enquire about your order.  If you are uncomfortable placing an order online, simply call our office at (877) 777-2646 and our representatives will be happy to take your order over the phone.

 

I did not receive a confirmation email for my order. What should I do?

First check your junk or spam email box as some email programs will automatically sort emails received from general company email addresses and divert it into your junk mail folder. If you do not see the confirmation email in your junk folder, please call our customer service to ensure we have your correct email address on file before we resend the order confirmation.

 

What types of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover for both online and phone orders. We also accept Paypal as additional method of payment.

 

How do I know if you have an item in stock?

We make sure that we carry stock for all the items offered on our website.  However, there could be few items for which we may not have enough quantity in stock to fill your order in the requested quantity. In such event, our customer service will contact you to inform the same, and place a special order with our suppliers to satisfy your quantity requirements at no additional charge to you, if your needs allow for a delay of few days in receiving these items.

 

Do you work for a corporate, school, or competition event?

Yes, our Wholesale department will be glad to work with you and your company to help meet your needs to prepare for all these events.  Please contact our Wholesale department at (862) 244-8111 or email at sales@bowlingdelights.com for additional information.

 

I have a question you haven't answered.

If there are any other questions you may have, we would be glad to talk to you over the phone or communicate via email to address your specific needs.  Please contact us by clicking on the "Contact Us" link on our homepage, or by calling customer service at (877) 777-2646.

Customer Rating: 4.5 / 5 Based on 57
 
 
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Phone Number: 1-877-777-2646. Live 9am to 5pm EST