FREQUENTLY ASKED QUESTIONS (FAQs)Bowling Delights strives to
provide a “Delightful” shopping experience for our customers. We believe in providing clear policy
guidelines so that we can set clear expectations for our customers, and hold
ourselves accountable to the “Delights’ Promise” of delivering the best quality
merchandise in a timely manner to our customer’s door. The “Frequently Asked Questions” below will
help you address many questions you might have while shopping on our website.
Frequently Asked Questions
How do I return or exchange an
item?
Is my personal information safe
when I shop at BowlingDelights.com?
How much is the shipping cost?
Do you ship outside the United States?
When will my order arrive?
Can I track my order?
What should I do if I can’t
find the item I am looking for on your website?
I'm buying this as a gift. Do
you gift wrap?
Will you charge tax on my
order?
Can I cancel my order after it
has been placed?
How will I know if you have
received my order placed online?
I did not receive a
confirmation email for my order. What should I do?
What types of payment do you
accept?
I found the same item on a
competitor’s site for a lower price. Will you match it?
How do I know if you have an
item in stock?
Do you work for a corporate,
school, or competition event?
I have a question you haven't
answered.
How do I return
or exchange an item?
BowlingDelights.com must be contacted
within 10 days of receiving the package for it to be eligible for a return or
an exchange. All returns or exchange
requests, except damaged items, is subject to a $4.00 restocking fee. In order
for a return to be properly checked in to our warehouse, a Return Authorization
# is required. No returns will be
accepted without RA #. This may be obtained
by contacting customerservice@bowlingdelights.com
or calling (877) 777-2646.
A full refund, replacement item or store
credit will be issued if the item is received damaged and customer service team
is contacted at (877) 777-2646 within 48 hours of receipt of damaged item. BowlingDelights.com
will pay for all shipping return costs and shipping costs, if the customer
prefers a replacement item. Please see
our Returns Policy for more details.
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Is my personal
information safe when I shop at BowlingDelights.com?
BowlingDelights.com is highly sensitive
about our customer’s personal information, and we care how information about
you is shared and used. We value your privacy and therefore guarantee that your
personal details will remain private and confidential, and will not be sold,
rented, bartered or shared in any way with any third party. All data collected
is for our internal use only. This is
the “Delights’ Promise” to you. We want your shopping experience with us to be friendly
and worry-free. Please also see our Privacy Policy
for more information.
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How much is the
shipping cost?
Shipping cost depends on the total amount
of the order and the shipping options you choose. Expedited shipping will cost
much more than standard shipping, so please plan your purchase ahead of time to
avoid higher shipping charges. Please see
our Shipping Policy for more information.
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Do you ship
outside the United States?
We ship worldwide. Please be advised that the
customs fees, taxes, shipping costs and delivery times will vary depending on
the country where the items are to be shipped to.
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When will my
order arrive?
Once we receive an order from the site, we
send it to be processed as soon as possible. Orders placed Monday through
Friday before 1pm will be submitted for processing on the same day. Orders
placed after 1pm, Saturday and Sunday, or select holidays will be submitted for
processing the next business day. We always try to exceed our customer’s
expectations so if we are able to process your order the same day we will
certainly do so. The RUSH option is available in order to bypass the processing
period of 3-5 days.
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Can I track my
order?
Yes. Every order is shipped with a tracking
number as provided by the delivery carrier.
Please allow up to 1-2 business days for processing and to prepare your
item for shipping, and then you may call our office at (877) 777-2646 or email
us at customerservice@bowlingdelights.com to obtain a tracking number for your
package.
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What should I
do if I can’t find the item I am looking for on your website?
Please call our office at (877) 777-2646
and we will be glad to help you either locate the product on our website, or
place a special order with out suppliers, where possible.
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I'm buying this as a gift. Do you gift wrap?
We currently do not offer Gift wrapping
service; however we are evaluating this option to enhance the service for our
customers.
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Will you charge tax on my
order?
Sales tax of 7% will automatically be
charged on the merchandise shipped to New
Jersey residents only.
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Can I cancel my order after
it has been placed?
Yes, you may cancel your order as long as
it has not been processed and shipped out from our warehouse. Once the order is shipped, the packages will
have to be returned following our Returns Policy. Hence, we suggest you contact our customer
service at (877) 777-2646 as soon as possible after placing an order, if it
needs to be canceled.
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How will I know if you have
received my order placed online?
Upon completing the process of placing an
order online, you will see a message confirming that your order has been
submitted. You will also receive an email shortly confirming your Order with
the order number. Please use this order
number when contacting us to enquire about your order. If you are uncomfortable placing an order
online, simply call our office at (877) 777-2646 and our representatives will
be happy to take your order over the phone.
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I did not receive a
confirmation email for my order. What should I do?
First check your junk or spam email box as some
email programs will automatically sort emails received from general company
email addresses and divert it into your junk mail folder. If you do not see the
confirmation email in your junk folder, please call our customer service to
ensure we have your correct email address on file before we resend the order
confirmation.
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What types of payment do
you accept?
We accept Visa, MasterCard, American
Express, and Discover for both online and phone orders.
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How do I know if you have
an item in stock?
We make sure that we carry stock for all
the items offered on our website.
However, there could be few items for which we may not have enough
quantity in stock to fill your order in the requested quantity. In such event,
our customer service will contact you to inform the same, and place a special
order with our suppliers to satisfy your quantity requirements at no additional
charge to you, if your needs allow for a delay of few days in receiving these
items.
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Do you work for a
corporate, school, or competition event?
Yes, our Sales group would be glad to work
with you and your company to help meet your needs to prepare for all these
events. Please contact our sales group
at (862) 244-8111 or email at sales@bowlingdelights.com
for additional information.
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I have a question you
haven't answered.
If there are any other questions you may
have, we would be glad to talk to you over the phone or communicate via email
to address your specific needs. Please contact
us by clicking on the "Contact Us" link
on our homepage, or by calling customer service at (877) 777-2646.
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